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If you're on this list, you may need a hotspot

January 8, 2016 11:30:56 AM PST

If you're on this short list,  you may be in need of a mobile hotspot. An internet connection is arguably a necessity in 2016, and unfortunately, many people do not know how a hotspot could make their life easier, more enjoyable, or just less stressful.

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How to Create a Better Wireless Customer Experience

December 29, 2015 2:44:33 PM PST

We understand how frustrating poor customer service experiences can be as we have all been in that situation before. Whether it's trying to connect your mobile hotspot to view online movies or get your smartphone connected to 4g lte to do some online banking, the fast moving technological landscape of wireless devices can seem tricky. A successful and pleasant customer service interaction falls on both parties, and while we work to do our best job, here are some things you can have prepared before calling to make your experience smoother!

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Your portable WiFi hotspot is working just perfectly until one day, it does not turn on. No wireless internet, no internet service. No response to any button you are pressing. Another thing that may be happening is that your start screen freezes once it is turned on and none of your WiFi-enabled devices are able to connect to your device. You may think that your portable wifi hotspot is broken. However, as you ponder on about all the possibilities, you realize you didn’t do anything wrong with it like drop it in a tub of water or drop it hard against a hard surface. Inconspicuous of any noticeable damage, you wonder what could be wrong with your device. There is no way that it is completely drained out of battery because you just charged it last night.

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When Free WiFi Fails

December 14, 2015 5:11:36 PM PST

One of the worst experiences for many of us is arriving at a place where we expect to have wifi access and it fails to exist. After lugging my 17” laptop into my hotel room, I was excited to upload my travel photos and share them with my family via email and my friends through social media. Unfortunately for me, I assumed that hotels all have free wifi in 2015.

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Five Places to Take Your Mobile Hotspot Device

December 2, 2015 11:25:27 AM PST

Planning a trip to Grandma’s house? The slight panic of not having WiFi gives us the heebie jeebies, too. Owning a mobile hotspot loaded with data is an easy way to stay connected. No need to worry about finding wireless internet when visiting Grandma. Paying for overpriced data fees and wondering if WiFi will be available won’t be a problem when it comes to our service. You may be surprised how much data you're using when surfing the web, streaming music or posting updates on your social networks. So, that leads us to the big question – where do you take your mobile hotspot? Below, we listed five places to take your device. We hope it will come in handy for your next trip!

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Ten Apps to Make Your Life Easier

November 11, 2015 9:55:14 AM PST

There are apps to assist with pretty much everything. That’s why we asked around, did our research and tested the best “life-hack” (free!) apps that we find most helpful with day-to-day obstacles. From keeping track of finances to booking tables at restaurants, we tested ten apps to cover the essential parts of life, including: finance, transportation, health and resources nearby. Consider these apps as your mini-personal assistants that help make your life easier.

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What Can You Do with 1GB of Data?

November 11, 2015 9:50:30 AM PST

How much data do you actually need to enjoy social media, music, and video streaming? Calculate how much data you use each month to ensure that you aren't loosing data that you paid for or getting charged overage fees each month.

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What is Lifeline?

Lifeline is a government program that subsidizes discounted phone service for low-income consumers, ensuring everyone can stay in touch. TruConnect is currently designated to provide free Lifeline-supported phone service in numerous states across the U.S., with more coming soon. The Lifeline program is only available to eligible consumers who can provide documentation for eligibility. Only one Lifeline service is allowed per household regardless of a type of phone. To be qualified for Lifeline, you must be currently enrolled in a qualified public assistance program (i.e. Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps, Medicaid, Supplemental Security Income (SSI), Federal Public Housing Assistance (FPHA), Veterans Pension and Survivors Benefit, etc.) or you can be qualified if your total annual household income is less than the qualified income guidelines.

Mobile Broadband

TruConnect is a mobile broadband company and a cheap wireless internet provider that offers wireless internet services and mobile WiFi hotspots through the Internet on the Go. TruConnect provides an underserved market with prepaid and wireless internet services such as Lifeline (ETC), Wireless Prepaid, and Mobile broadband solutions such as mobile WiFi hotspots. We have a variety of mobile broadband devices ranging from cell phones and 4G smartphones to mobile WiFi hotspot devices and tablets. Our coverage includes a 4G network for nationwide wireless internet.

Why TruConnect?

We are a group of wireless industry veterans who have spent many years bringing new mobile products and services to consumers in the U.S. We understand your frustration with expensive monthly data plans, so we came up with an easy, honest, and convenient way to stay connected to the world with TruConnect Pay As You Go and Lifeline plans, and with our affordable Internet on the Go mobile broadband plans and hotspots. Individual usage varies from month to month, so we designed our flexible plans to fit your everyday needs. To learn more about Internet on the Go, please visit

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